SimpleSwap — Privacy

Information Collection

We collect account details, transaction records, device information, and IP addresses when you interact with the service. Support communications and voluntary survey responses are also stored for quality purposes.

Usage of Data

Collected information is used to process transactions, prevent fraud, improve product features, and respond to inquiries. Aggregated statistics may inform engineering and design decisions across the exchange.

Cookies

Essential cookies maintain session integrity during a trade. Analytics cookies measure traffic patterns and are disabled by browser settings. No advertising cookies are placed on visitor devices.

Third-Party Sharing

Information is shared with liquidity providers, payment processors, and analytics services only as required to complete a transaction or maintain operations. Regulators receive data when legally mandated.

Data Security

All sensitive records are encrypted in transit and at rest using industry-standard protocols. Access controls, audit logs, and intrusion detection systems protect internal infrastructure around the clock.

User Rights

Users may request access, correction, or deletion of personal data by contacting support. Identity verification is required before fulfilling deletion requests to prevent fraudulent removals.

Policy Updates

Material changes to this policy are announced through the website and, where appropriate, via email. Continued use of the service after notice indicates acceptance of revised terms.

Contact Information

Privacy questions and formal requests can be sent to the support team through the contact form. Replies are typically issued within five business days of receipt.